Refund policy

Return & Refund Policy

We want you to love your purchase from AURAQUISE. If you’re not completely satisfied, we’re here to help.

🛍️ Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition with all tags and packaging intact.

• Sale, clearance, and pre-order items are non-refundable unless defective or damaged.

🚫 Non-Returnable Items

We do not accept returns or exchanges for:

• Pre-order styles

• Sale or discounted items

• Items with signs of wear, washing, or damage caused by customer handling

🔄 Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

💳 Refunds

Once we receive and inspect your return, we’ll notify you via email and process the refund to your original payment method within 5–10 business days.
Please note:

• Original shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect

📦 How to Initiate a Return

To request a return, please email us at info@auraquise.com with your order number, item(s) you'd like to return, and the reason.
We will provide return instructions once your request is approved.

❗Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos of the item and packaging. We’ll resolve the issue promptly.